All About the Digital Transformation in the Banking Sector

Banks that have successfully completed their digital transition may see seamless and engaging customer experience, their costs reduced

Banks around the globe have realized that investments in digital technologies are ways to acquire new customers.

According to the survey by Deloitte, banking systems and user behaviour vary between different markets and geographic regions.

Consumers also show that they are ready for a higher level of engagement with banking channels.

See a couple of interesting numbers below:
– 84 percent uses online banking services.
– 72 percent use mobile applications to access their operations.

Impact of Digital Transformation on Banking

Banks that have completed their digital transition, may look at a streamlined process with engaging CX.

Banking on the Cloud

One can’t deny that cloud computing is revolutionizing the business ecosystems of various industries, and banking is no exception.

Acting in an increasingly worrying scenario, where measly milliseconds can mean losses of hundreds and thousands of shares, institutions need agility in their operations while reducing costs.

Here’s how cloud computing has helped banking with digital transformation.

  • Offering agility to respond to the market.
  • Dramatically reducing operating costs.
  • Promoting environmental sustainability.
  • Ensuring business continuity.

Nowadays, those banks that continue to operate with expensive and inflexible systems are at great risk of being put out of the market.

Your managers need to know that only with cloud-based solutions, they will be able to react quickly to the challenges.

Augmented Reality Making Payments Easy, Secure & Reliable

It is well known that the banking sector is increasingly adopting technology to make its services more convenient for its customers.

The applications of AR in companies in the banking sector are endless and promises to bring greater efficiency to the daily lives of these companies.

The Federal Bank of India provides all the bank related notifications via AR when viewed on a smartphone. Also, the National Bank of Oman provides AR mapping services for customers to locate branches and ATMs.

As a customer of a bank, imagine receiving a bank card at your home, just by pointing your phone at the card.

And then you’ll be able to see the location of each transaction, your balance, and even able to make AR payments.

Also Read: Six Digital transformation strategies to grow your business in 2019

Big Data for Digital Banks

Big data in the banking sector has transformed the way of thinking about products and services offered to consumers, based on data analysis.

And this technology continues to benefit financial institutions, especially banks. These are becoming increasingly attentive to the needs and preferences of their customers.

Here are the advantages of using this technology:

  • Optimizing customer service.
  • Fraud prevention and detection.
  • Risk management and protection from attacks.
  • Customization of products and services.
  • Reduction in churn rates.

Benefits of Digital Banking for Customers

The digital transformation which is taking place at the moment in the banking sectors & the digital products they offer brings a number of benefits to customers.

Personalized service

The big data is a technology that can be used to nourish the relationship between the bank and the consumer.

This is because, the organization can store a huge amount of information about the customer, facilitating the technical analysis of their tailored preferences.

Real-time remote access

The first advantage that a digital bank customer realizes is autonomy, as he can access his account and move his money in real-time, from anywhere. With digital banks, account control is entirely done by the user.

An internet connection is enough for the customer to be able to pay their bills, transfer money or even invest in various options in the financial market.

Mobility and flexibility of use

By relying on new technologies via the Internet first, then smartphones and tablets, digital banks have enhanced the relationship between credit institutions and their customers.

Nowadays, most banks render applications that can be installed on devices and used to carry out some basic tasks of a digital account.

Benefits for Banks that decide to adopt Digital Transformation

Banks are constantly evolving wherein the objective is to be always available and deliver the best services. This, in turn, helps attract the maximum number of customers, maximizing their profitability.

Lesser Dropout Rate

The new-age consumer does not want to be held captive by analogue banking services. They do not want to waste time in queues.

That is why digital products are so attractive to new generations of consumers, who value their time and freedom. Being served quickly and simply is what most of them are looking for today.

Staying Up-To-Date With Ever-changing Consumer Needs

Owing to all the digital advancements that have come in, banks have come a long way. Up-gradation has always been a constant in the age of never-ending demands.

Online shopping portals, individual banking apps, and e-wallets have allowed people to take full advantage of the bank’s services.

Any banking organization not keeping up with all these changes is sure to lag behind.

Improved Customer Relationship

One of the challenges of banking institutions today is sustaining a relationship with the consumer-focused on positive experiences.

This lack of interaction coupled with the low availability of digital services ends up directly affecting the customer abandonment rate.

In this scenario, the aforementioned big data is a solution that banks can adopt. This tech is capable of storing all the preferences of a particular customer and use them when required.

In this way, the institution could provide personalized products to its client, guaranteeing their satisfaction and improving the relationship with the bank.


You may also like to read: The Role of Cloud ERP in Digital Transformation

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Jason Hoffman

I am the Director of Sales and Marketing at Wisdomplexus, capturing market share with E-mail marketing, Blogs and Social media promotion. I spend major part of my day geeking out on all the latest technology trends like artificial intelligence, machine learning, deep learning, cloud computing, 5G and many more. You can read my opinion in regards to these technologies via blogs on our website.