Microsoft Outlook is returning to normal services after a server outage impacted users globally. Complaints began to roll in earlier today, and Microsoft responded promptly that there was indeed a problem. A few hours later, the outage disappeared. Here's what we currently know:
Login Failures: over 62% of users were unable to log in.
Server Connectivity Problems: 33% faced issues connecting to the server.
Email Sending Difficulties: 5% faced trouble in sending emails.
Current Status: Microsoft Outlook recovering.
What Happened?
On July 9, 2025, Microsoft Outlook suffered a disruption in services, a global outage in the late evening. It affected the users’ access to their email and calendar services on web, desktop, and mobile platforms for more than 11 hours. The outage started around 10:20 pm UTC (3:50 am IST on July 10) and affected millions of users globally, particularly in cities such as Washington, D.C., New York, and Dallas.
People saw error messages like “Something went wrong” and “invalid licenses” when trying to log in. This outage disrupted both personal and professional communications globally.
Microsoft Response
Microsoft responded quickly to the issue through its official Microsoft 365 Status account. They justified the cause of the problem as being due to underperforming mailbox infrastructure, most likely an authentication component failure. The first attempts at solving the issue were met with setbacks, but a revised fix was rolled out and moved at a quicker pace than anticipated. In spite of these attempts, some problems with outlook.com continued while other services were normal.
User Responses
Angry users use social media to express their frustration. Many posted memes and jokes regarding the outage, pointing out the inconvenience and sarcastically commenting on Microsoft’s failure to provide timely updates. Some users asked if Microsoft had laid off its social media staff handling outage updates or was using AI that was not yet trained to handle such scenarios. Others pointed out the irony of working emails being active while personal ones were off-limits.
Current Status to Date
Microsoft is still keeping a close eye on the situation. There is no word on the actual cause or when the complete restoration of services will happen. Users are keeping a close eye out for news while praying for a quick solution.
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