Today’s shoppers expect more than a transactional relationship with retailers; they want a seamless and personalized journey that reflects the context of how they shop across devices and channels. The key to success lies in connecting in-store software with online systems so retailers can provide an uninterrupted experience wherever customers shop.

Driving digital transformation in retail requires connectivity across an ever-increasing number of applications, data and devices. Because of this, connectivity has emerged as a bottleneck that slows the development of new applications and the adoption of new technologies to meet customer demands.

The retail industry is unique in that there are few other sectors which are so complex and varied. Retailers today are required to be multifaceted and adapt to dramatic socioeconomic changes. Not only has the retail industry gone through significant disruption because of technology, but the global economy, changes in working patterns and new entrants have brought waves of change to the modern retailer.

In many IT organizations, leaders are realizing the strategies of today won’t cut it tomorrow. 

To compete in the future, you must embrace a new perspective on how to operate. Your leadership must be transformational, working across journeys, functions and departments, and your outcomes must focus on experiences. Your work execution must be coordinated in an enterprise ecosystem with multiple groups and teams working together. And your cadence must shift to continuous delivery.  

Put simply, we’re experiencing a shift to a modern IT operating model which requires a new kind of leader.

This webinar focuses on how a transformational leader can help accelerate IT execution. In the webinar, we will discuss ten essential qualities you must embody to get there, including: 

  • Making change management a central role
  • Embracing minimalism as a work management strategy
  • Realizing that the future of work is human


Scott Lee
Vice President, Product Management

Sponsored content for Workfront by CIO Dive’s Brand Studio

The cost and complexity of commercializing a biologic drug can be daunting, especially when it’s estimated that nine out of 10 drugs in clinical trials do not make it to market. While the path to (and through) clinical trials can be a complicated and challenging process, your team doesn’t need to face the burden of costs, time and other obstacles on their own.

Download our new interactive infographic to learn more about how CDMOs can help in navigating the complex clinic process.

Custom content for Catalent by BioPharma Dive’s Brand Studio

Consumers seeking healthier options for foods and beverages are becoming savvy about product-label claims. Many are no longer satisfied with labels like “healthy” or “all- natural” — they want to know about the fiber quality and the prebiotic content.

Enter the world of organic inulin, a prebiotic fiber found in numerous fruits and vegetables. Inulin is steadily gaining popularity among a range of health-conscious consumers. Breakfast cereals, for example, can take advantage of inulin’s positive label claims. To boost sales, brands are using inulin to offer digestive-wellness benefits and low-sugar promises — two of the biggest consumer trends. In this playbook, learn about:

  • The adaptability of using organic inulin
  • The health benefits of using this healthier food option
  • The future of organic inulin

Custom content for Intrinsic Organics by Food Dive’s Brand Studio

Every day there is a new article that discusses the sea change disrupting the banking industry. This change, they say, will fundamentally disrupt the financial services value chain for customers, intermediaries, and incumbents alike. There is no avoiding the signs.

Those who treat Open Banking as an opportunity to re-define and prioritize what they add in the value chain will be thrivers, and will win both in the short- and long-term.

With the rising importance of APIs and banks waking up to the strategic implications, some typical approaches can be observed. The approach an organization selects depends on the organizational history, context, and, more importantly, how they wish to survive and grow. In particular, for large incumbents, where there are different lines of business and entities, they may be acting on more than one approach in parallel across the organization.

Three challenges to overcome

  • Culture shift and future-proofing of technology investments

Open Banking and the use of APIs is fundamental. Some banks have chosen to embrace concepts such as R&D and innovation incubation teams, unbundling monolithic IT systems into reusable service components, and hackathons to spark innovation in order to gain that agility. This may address today’s concerns, but how can banks build for tomorrow with uncertainty on the technical standards that will be defined in months and years to come?

  • Contributing value to and from the API economy

In this new ecosystem, APIs are a new channel for doing business and need to be given that importance. The monetization of the API economy presents a new source of revenue, but only if a bank’s APIs are adopted and used by other organizations and developers. They should be productized and marketed as a source of competitive advantage, like any other traditional product. There is no value in having the best banking platform if developers don’t want to open the front door.

  • Coping with increased, new, and future demand

Requirements for API platforms are numerous and future generations of customers will make new demands on these platforms that are unclear today. They must support security measures such as encryption, strong customer authentication, and auditing to keep financial transactions and information secure. They must be scalable and efficient. When payments are invoked through APIs and are revenue generating, poor availability and reliability are not an option.

The cost/benefit ratio of leveraging a best of breed approach between internal and external systems operated on-premise or in the cloud leads-to an increased complexity in integrating heterogeneous components consistently, rather than point to point. Using a point-to-point approach doesn’t scale with the number of systems needing to cooperate one with another, and also creates ever growing technical debt as additional complexity is layered on top of each other over time.